Follow-up · October 2026 · Confidential

Ongoing costs after the hire platform is live.

The €18,000 build covers the software, and hosting until go-live. From go-live you pay two monthly amounts: to run the platform (infrastructure) and to look after it (support). Xero stays your subscription.

Prepared for: Extraspace
Tiergaul Limited
From go-live: Infrastructure + support
both monthly, in advance
Recommended: €650 / month ex-VAT
Enhanced + infrastructure

Please choose at go-live: Basic (€575 / month total) or Enhanced (€650 / month total). Both include infrastructure at €350. Either support option can be reviewed at the anniversary.

01 · How the money splits

Two bills after go-live: run it, and look after it.

Run the platform

€350 / month

Hosting, database, backups, security. In advance, ex-VAT.

Look after it

€225 or €300

Basic €225. Enhanced €300. In advance, ex-VAT.

Recommended monthly

€650

ex-VAT. Infra €350 + Enhanced €300. €799.50 inc. VAT.

02 · Infrastructure

What it costs to keep the platform on, every month.

Ireland / EU (or UK under GDPR where we disclose that). Invoiced monthly in advance from go-live. This sits in the €300 to €700 band in the original proposal. €350 is the figure for this size of system (about 5 to 25 users, one Irish entity, PostgreSQL, hire invoices posting to Xero).

Item	What you get	Monthly ex-VAT
Hosting	Application in Ireland / EU (or disclosed UK). TLS. Named-user access. No server in Clondalkin.	€160
Database	Managed PostgreSQL for customers, EXT serials, contracts and invoices.	€70
Backups	Daily backups, 30-day retain, point-in-time restore. Restore tested, not only stored.	€45
Security	TLS, MFA on the platform, patching, uptime monitoring, access logs, firewall in front of the app.	€75
Domain / DNS	hire.extraspace.ie (or similar) on the extraspace.ie domain you already hold. No new domain to buy.	€0
Infrastructure total		€350 / month

€350 × 12 = €4,200 / year ex-VAT (€5,166 inc. VAT). Separate domain instead of extraspace.ie: about €30 / year. Pass-through cost, reviewed at the anniversary if usage grows.

03 · Support

Keep it running, or keep it moving.

15% or 20% of the €18,000 build, shown monthly and invoiced monthly in advance from go-live. Choose one.

Basic

€225 / month ex-VAT

Support what we have built. €2,700 / year.

Defects and incidents in hire, billing, Xero and utilisation
Named-user questions: month-end, Xero queue, remaining-term invoices
Liaison for hosting, backups and security patches
No new features. No workflow changes.

€276.75 inc. VAT per month.

Enhanced Recommended

€300 / month ex-VAT

Support plus one contained enhancement per month. €3,600 / year.

Everything in Basic
One agreed change a month: filter, column, export, label, small report on data already in the system
Unused months do not bank

€369 inc. VAT per month. Not for new modules, remaining-term rule changes, crane-truck, servicing or a portal. Those are quoted separately.

The first four weeks after go-live still include defect-fix in the €18,000 build. Support sits on top of that from go-live, so the live system is never uncovered.

04 · Year 1 at a glance

What you would budget from go-live, each month.

If you choose	Infrastructure	Support	Monthly ex-VAT	Year 1 ex-VAT
Basic: platform running, defects and help desk. No new features.	€350	€225	€575	€6,900
Enhanced: platform running, plus one small change a month. Recommended.	€350	€300	€650	€7,800

Not in these figures

Xero (Ireland) subscription. Yours.
The €18,000 build (hosting included until go-live)
Crane-truck, servicing, portal, or any new module
A second legal entity or a second ledger

How it is billed

Infrastructure: €350 / month, in advance, 30 Days EOM
Support: €225 or €300 / month, in advance, 30 Days EOM
Irish VAT at 23% on each invoice
Either support option can switch at the anniversary

Infrastructure will move if the fleet, user count or invoice volume grows well beyond this build. We would flag that before the anniversary rather than surprise a month-end.